Our mission is to follow the values of Good Distribution Practice and Good Clinical Practice for:
The vision of our company is unconditional quality, provision of services that meet the highest standards and quality assurance of products during distribution to end users with customer satisfaction with our service on the Serbian market.
In order to meet customer expectations, we make sure that all our employees show enthusiasm and respond with extra effort to the needs of our clients.
We fulfill our vision through:
Vetprom export import has 300 m² of premises and 420 m² of warehouse space in New Belgrade as well as validated vehicles for quick and effective transport of goods to research centers. Premisses and equipment are suitable and adequate to ensure proper storage and distribution of medications and medical devices.
Monitoring of temperature and relative humidity is achieved through a validated software VTP μSCADA which is in accordance with the standard 21CFR part 11. It is carried out through continuous monitoring of temperature and relative humidity for 24 hours/7 days a week and the system for any deviation from the prescribed limit values automatically informs the responsible persons in Vetprom, so that they can react in a timely manner.
Control and calibration of measuring devices, equipment, sensors and complete monitoring system are performed periodically and regulated by internal procedures. The certificate on calibration is issued by an accredited laboratory.
The prescribed limit values of temperature and relative humidity in the warehouse are as follows:
– Ambient temperature: 15-25 ° C
– The cold chamber: the temperature of 2-8 ° C
– The frozen chamber: the temperature of (-25) – (-15)°C
– Ambient relative humidity: up to 60%
Cold chambers are validated, and their work is fully automated . Other systems: access control system, fire protection system, anti-burglary system and 24/7 video monitoring of all safety systems in the building (video cameras, alarm systems, etc.) provide a safe and secure storage.
In the case of electricity breakdown or disconnection, power unit device is automatically started and it provides continuous power supply to all vital system: cold chambers, air conditioning system, a system for monitoring temperature and relative humidity and others.
The foundations of the present company were established on February 13, 1946, when Vetprom was founded as the State Enterprise of Serbia for the trade of veterinary materials by a state decree.
The primary activity was the procurement and distribution of all medicines, vaccines, vitamins, and other
preparations for veterinary use.
After the merger of Vetserum company, significant progress has been made. By decision of the Foreign Trade Administration, Vetprom company has been registered to engage in the import and export of medical and pharmaceutical products, instruments, and laboratory chemicals.
This resolution opens a new chapter in operations and development – dealing with medicines and medical devices for human medicine.
Since 2005, Vetprom export-import has become a private company.
While maintaining the company’s core activity of supplying medicines and importing/exporting raw materials and finished drugs, we have managed to expand our services to provide high-quality logistical support for clinical trials in Serbia.
Since 2009, there has been significant expansion and reorientation of Vetprom company towards providing complete logistical support for clinical trials, along with continuous employee education and implementation of all relevant guidelines for good distribution and storage practices into internal procedures.
In 2009, Vetprom Export-Import obtained ISO certification from the certification body TUV SUD Management Service and has been operating in accordance with the appropriate ISO 9001 standard since then.
In mid-2015, Vetprom export-import d.o.o. company relocated to a new space with a modern design, state-of-the-art technical equipment, and a fully equipped storage area covering 420 m2. The facility meets all the requirements of good distribution and storage practices guidelines and is located in Stopićeva Street 2a, New Belgrade.
Vetprom export-import is now a company open to collaboration in providing complete logistical support for the import, transportation, storage, distribution, and export of products necessary for conducting clinical trials.
This year, Vetprom celebrates two anniversaries – 75 years of existence and 15 years of active participation in clinical trials in Serbia.
The result of many years of experience in the domestic market is a large number of satisfied clients.