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About Vetprom Company

In our company, employees take care of every aspect of the supply chain – from the import of medications, through transport and storage to the export of unused medications and destruction of pharmaceutical waste in accordance with applicable regulations.
The main goal of the company Vet prom export-import is fostering partnerships with customers. By Quality of Good Distribution Practices (GDP) and respect for the principles of Good Clinical Practice (GCP) we provide a quality of products and services that will make our company a reliable and recognizable partner.
The modern technological solutions and equipment, good organization, effective quality assurance system and professional and capable staff make the quality of our products and services according to the strictest standards and special requirements of clients.
The main activity of the company Vetprom export-import is to provide end-to-end logistical support in carrying out clinical trials in Serbia. All the activities are defined by internal procedures which all employees adhere to.


Our mission is to constantly improve the system of quality management, continuous education of employees in all kinds of services we provide and maintenance of adequate distribution of medications and medical devices while preserving product quality.

Our mission is to follow the values of Good Distribution Practice and Good Clinical Practice for:

  • Users – by providing them with high-quality services in the distribution chain
  • Manufacturers – by providing professional supervision of warehousing and distribution of medications and medical devices
  • Researchers (CRO) – by high quality and timely delivery of medications and medical devices
  • Sponsors – by providing a highly sophisticated tracking system for monitoring the distribution of medications and by using defined Standard Operating Procedures
We operate following the right values and show respect for our Clients.
Vetprom Export - Import


The vision of our company is unconditional quality, provision of services that meet the highest standards and quality assurance of products during distribution to end users with customer satisfaction with our service on the Serbian market.

In order to meet customer expectations, we make sure that all our employees show enthusiasm and respond with extra effort to the needs of our clients.

We fulfill our vision through:

  • Constant monitoring of new legislation and regulations in the field of Clinical trials
  • Continuous improvement of the Quality Management System
  • The synergy of activities with business partners
  • Constant education in the field of Good Distribution Practices maintainance and improvement of the knowledge and awareness of employees

We will always provide you with the information that will bring your business success.

Premises and equipment

Vetprom export import has 300 m² of premises and 420 m² of warehouse space in New Belgrade as well as validated vehicles for quick and effective transport of goods to research centers. Premisses and equipment are suitable and adequate to ensure proper storage and distribution of medications and medical devices.

Monitoring of temperature and relative humidity is achieved through a validated software VTP μSCADA which is in accordance with the standard 21CFR part 11. It is carried out through continuous monitoring of temperature and relative humidity for 24 hours/7 days a week and the system for any deviation from the prescribed limit values automatically informs the responsible persons in Vetprom, so that they can react in a timely manner.

Control and calibration of measuring devices, equipment, sensors and complete monitoring system are performed periodically and regulated by internal procedures. The certificate on calibration is issued by an accredited laboratory.

The prescribed limit values of temperature and relative humidity in the warehouse are as follows:

– Ambient temperature: 15-25 ° C
– The cold chamber: the temperature of 2-8 ° C
– The frozen chamber: the temperature of (-25) – (-15)°C
– Ambient relative humidity: up to 60%

Cold chambers are validated, and their work is fully automated . Other systems: access control system, fire protection system, anti-burglary system and 24/7 video monitoring of all safety systems in the building (video cameras, alarm systems, etc.) provide a safe and secure storage.

In the case of electricity breakdown or disconnection, power unit device is automatically started and it provides continuous power supply to all vital system: cold chambers, air conditioning system, a system for monitoring temperature and relative humidity and others.

Why should You choose Vetprom?

Our service is secure, accurate and complete

We provide high quality services in the distribution chain - including imports, transport and storage, as well as export of unused medications and destruction of pharmaceutical waste in compliance with all requirements of our clients.

Professional monitoring the storage and distribution of drugs

We perform professional supervision of storage and distribution of medications and medical devices using validated systems in accordance with GxP guidelines.

Timely provide all necessary information

We provide timely all the necessary information needed for our customers. Proper archiving complete documentation of clinical studies in accordance with the guidelines of Good Documentation Practices.


The foundations of the present company were established on February 13, 1946, when Vetprom was founded as the State Enterprise of Serbia for the trade of veterinary materials by a state decree.

The primary activity was the procurement and distribution of all medicines, vaccines, vitamins, and other
preparations for veterinary use.

After the merger of Vetserum company, significant progress has been made. By decision of the Foreign Trade Administration, Vetprom company has been registered to engage in the import and export of medical and pharmaceutical products, instruments, and laboratory chemicals.

This resolution opens a new chapter in operations and development – dealing with medicines and medical devices for human medicine.

Since 2005, Vetprom export-import has become a private company.

While maintaining the company’s core activity of supplying medicines and importing/exporting raw materials and finished drugs, we have managed to expand our services to provide high-quality logistical support for clinical trials in Serbia.

Since 2009, there has been significant expansion and reorientation of Vetprom company towards providing complete logistical support for clinical trials, along with continuous employee education and implementation of all relevant guidelines for good distribution and storage practices into internal procedures.

In 2009, Vetprom Export-Import obtained ISO certification from the certification body TUV SUD Management Service and has been operating in accordance with the appropriate ISO 9001 standard since then.

In mid-2015, Vetprom export-import d.o.o. company relocated to a new space with a modern design, state-of-the-art technical equipment, and a fully equipped storage area covering 420 m2. The facility meets all the requirements of good distribution and storage practices guidelines and is located in Stopićeva Street 2a, New Belgrade.

Vetprom export-import is now a company open to collaboration in providing complete logistical support for the import, transportation, storage, distribution, and export of products necessary for conducting clinical trials.

This year, Vetprom celebrates two anniversaries – 75 years of existence and 15 years of active participation in clinical trials in Serbia.

The result of many years of experience in the domestic market is a large number of satisfied clients.